Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at acornandcrow@gmail.com. Please note that returns will need to be sent to the following address:

AcornandCrowStudios LLC

PO BOX 270392

FORT COLLINS, CO 80527-0392

If your return is accepted, I will send you a PREPAID return label. I ask that you return the items in the original packaging to ensure there is no damage to the item(s) in transit. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at acornandcrow@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned - the B grade items, discontinued products, Print on DEMAND items, and ANY SALE ITEMS are not eligible for return or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at acornandcrow@gmail.com.